A virtual office is part of the flexible workspace industry that provides businesses with any combination of services, space and/or technology, without those businesses bearing the capital expenses of owning or leasing a traditional office.

Virtual office services started in the 1960s as serviced offices and have evolved with technology to include a wide variety of personnel, physical space, digital storage and communication services. Customers pay a contract fee for these services which may be offered à la carte, as packages or membership subscription. The concept is popular with companies of all sizes, including self-employed entrepreneurs. One of the primary allures of the virtual office is the flexibility it offers for employees and freelancers to work from a satellite office, home office, remote location or even on-the-go via a mobile device. At the same time, a company can offer its clients and employees a stable home office with access to amenities such as receptionist, conference rooms, desk space, mailboxes, printing and faxing at a permanent address, which are owned and maintained by the virtual office provider or a third party. Virtual office providers may also include digital capital such as cloud storage, web hosting, email and other web-based applications.
Virtual office infrastructure may include a variety of physical locations and services, as well as digital services. The infrastructure is shared across individuals and entities allowing resources to be utilized more efficiently. This allows users the flexibility of only renting or using the services they need.

Physical Services

  • A business address
  • Mail services (receive, pick up and/or forwarding)
  • Conference rooms
  • Desk space and private offices
  • Printing and related services such as copying, binding, faxing, scanning, laminating, and shredding.
  • Receptionist services and answering services
  • Storage space
  • Digital Services

A phone number

  • Online phone system (VoIP)
  • Virtual assistants
  • Website domains and email
  • Instant Message, chat and other web-based RTC platforms
  • Video conferencing, including webinar-hosting or other screen-sharing platforms
  • Online digital storage
  • Cloud-based applications (e.g. Google Docs, Sheets, and Slides or Office 365)

How can a Virtual Assistant improve your business?
Not counting on of the type or size of the business you have, we are truly sure of 1 thing: positive interactions with your customers and collaborators are essential for a proficient performance. In order to establish some kind of connection with your audience and your partners you have to use one tool – communication.

The most important factor that facilitates and encourages communication is availability, making sure that your business calls are always answered, emails receive a reply and traditional mail is taken care of. All of that executed in a prompt, polite and professional way. Ignoring your phone calls or messages can mean losing potential clients or lucrative leads, that in the long term can cost you successful deals and unrealized profits.


Providing professional telephone manner
Each of the encounters we have with our clients, whether they are happening in real life or virtually can impact their opinion and attitude towards the company. That’s why it’s unacceptable to let such factors as distraction or irritation ruin the relationship we’re working on. By using the services of a Virtual Assistant, you can be sure of the professionalism manifested in regards to your customers. Our skilled experts have many years of experience helping numerous small business owners to manage their business telephone calls.


Answering calls under your business name
Branding is everything in business, assuring a distinct identity that your customers can connect with. The image we project is crucial when we are trying to win or retain customers and deliver high quality services. A Virtual Receptionist reinforces your brand identity by answering your calls on a dedicated phone number, in a comprehensible way, using your own company name, giving the callers reassurance that they have reached the right place. Our staff is trained to provide an impeccable customer service and is prepared to answer to any questions the client can have concerning your business. This is possible because we make it a priority to get to know your business in order to support it and protect your company’s reputation.


Delivering messages to you in the most convenient way
In some specific cases, a superiors’ intervention is necessary and appropriate in the conversation. Usually this kind of solicitations come from business partners or potential investors, where a receptionists’ limits are surpassed. A Virtual Assistant can record and deliver the messages to you at a specific time, giving you the opportunity to focus on your tasks and not being disturbed during the day and have a designated time to check your messages. 


Reducing operating costs
Adding a new member to your team can be a costly decision that can be avoided for some of the positions required by your business. Virtual professionals don’t need a working place, special software and computers, telephone lines or internet, so you no longer have to pay for operational expenditures. In addition, your company can cut down on taxes and on employee benefits, by not providing vacation pays, paid holidays or sick leaves.

Now that you are familiar with the benefits you can get by using virtual secretarial assistance, you can make a decision whether the services provided by Bizonaire are the right solution for your business, and let the professionals do their job. You can trust us with issues that can arise from company formation to certain management aspects of your business.